Refund policy

Return & Refund Policy

Last updated: July 26, 2026

At ELORYA Inc. (“ELORYA,” “we,” “us,” or “our”), we want you to feel confident about your purchase. This policy explains our 30-day money-back guarantee and how returns and refunds work for orders placed on tryelorya.com.

Our 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered. If you are not satisfied, you may request a refund within this 30-day window, subject to the conditions below.

What Can Be Returned

Because we sell a consumable health product, return eligibility depends on the condition of the item:

• Unopened products, or opened but unused products, may be returned, provided they are shipped back to our returns address (see below).
• Opened and used products cannot be returned for hygiene and safety reasons.

To be eligible, your request must be made within 30 days of delivery, and the returned item must be sent to the returns address we provide.

How to Start a Return

To begin a return or request a refund, email us at contact@myelorya.com with your order number and the reason for your return. We will confirm eligibility and provide the returns address and instructions.

[RETURNS ADDRESS — insert the exact address customers must ship returns to. If it is the same as the address above, state that explicitly.]

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot be responsible for returns that are lost in transit and not received at our returns address.

Refunds

Once your return is received and inspected, and provided it meets the conditions above, we will process your refund to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at contact@myelorya.com within 30 days of delivery with your order number and a photo of the issue. We will make it right at no additional cost to you.

Questions

For any questions about this policy, contact us at contact@myelorya.com.